Responsible Gaming
at beejee
Gambling should be entertaining — never stressful, never harmful. beejee is committed to giving every player in Bangladesh the tools, information, and support they need to stay in control. This page explains how we help you keep it fun.
Self-Exclusion Tools
If gambling stops feeling like entertainment and starts feeling like a compulsion, beejee's self-exclusion feature lets you block access to your account for a period of your choosing — from 30 days up to a permanent closure. Activation is immediate and cannot be reversed during the selected period.
Deposit and Loss Limits
Set daily, weekly, or monthly deposit caps directly in your account settings. Once a limit is in place, it takes effect immediately. Increasing a limit requires a 48-hour cooling-off period before it becomes active, giving you time to reconsider before raising your spending ceiling.
Session Time Limits
Lose track of time at the tables? beejee lets you set a maximum session duration. When your limit is reached, you receive an on-screen alert and are automatically logged out. You can also configure reality checks — periodic reminders showing how long you have been playing and how much you have wagered.
Cool-Off Periods
A cool-off period temporarily suspends your ability to deposit or play without fully closing your account. Choose a period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off you can still log in to withdraw any remaining balance, but all gameplay features are disabled.
Strict 18+ Verification
Every beejee account undergoes age verification as part of the KYC process. We use identity document checks to confirm that every player is aged 18 or above before any withdrawal is processed. Accounts where age cannot be verified are suspended pending document review.
24/7 Welfare Support
Our support team is trained to assist players who have concerns about their gambling behaviour. Reaching out is completely confidential. Contact us any time at [email protected] and a member of our player welfare team will respond within hours, Bangladesh Standard Time (UTC+6).
01 18+ Age Restriction
beejee operates exclusively for adults aged 18 years and above. This is a firm, non-negotiable policy that applies to every player on the platform regardless of their city, payment method, or game preference. Registering an account, making a deposit, claiming a bonus, or playing any game on beejee — whether it is cricket betting, slots, live casino, or beach volleyball — is strictly for adults only.
Age verification is mandatory. Before processing your first withdrawal, beejee will request a copy of a valid government-issued identity document confirming your date of birth. Accepted documents include a Bangladesh National Identity Card (NID), passport, or driving licence. Accounts that cannot confirm 18+ status will be suspended and any winnings frozen pending verification.
We ask all adult account holders to take responsibility for ensuring that no person under the age of 18 can access their beejee account. This includes using a strong, unique password that is never shared, logging out after every session on shared devices, and enabling two-factor authentication (OTP verification) to prevent unauthorised login.
If beejee has reasonable grounds to suspect that a player is under 18 — including through a report from a third party such as a parent or guardian — we will suspend the account immediately and conduct a full age verification review. Any deposits made by an underage player will be returned; winnings generated during the underage period will be forfeited.
Parents and guardians: If you believe a minor in your household has registered or played on beejee, contact us immediately at [email protected] with the subject line "Underage Account Report". We take all such reports with the highest priority and will act within 24 hours.
02 Recognising Problem Gambling
Problem gambling can develop gradually. Many players do not recognise the warning signs until gambling has already begun to affect their finances, relationships, or mental wellbeing. beejee encourages all players to check in with themselves regularly and to be honest about their gambling behaviour.
The following questions are based on established responsible gaming assessment frameworks. If you answer "yes" to three or more of these, we strongly encourage you to use one of the tools described in this page or to contact our support team.
Gambling problems are not a sign of weakness or poor character. They are a recognised behavioural condition that responds well to professional support and self-management tools. beejee is here to help — not to judge.
If gambling is affecting your mental health or finances right now, please stop playing and contact our welfare team immediately: [email protected]. We can apply a cool-off or self-exclusion to your account within minutes of your request.
03 Deposit and Spending Limits
One of the most effective responsible gaming tools available at beejee is the ability to set hard limits on how much you deposit or lose within a given time period. These limits put you in direct control of your gambling spend and help prevent the frustration of spending more than you intended in the heat of the moment.
Available Limit Types
| Limit Type | Period Options | Takes Effect | Increase Delay |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | 48 hours |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 48 hours |
| Wager Limit | Daily / Weekly / Monthly | Immediately | 48 hours |
| Session Time Limit | Per session (minutes) | Next session | 24 hours |
How to Set a Limit
Log in to your beejee account, navigate to Account Settings → Responsible Gaming, and select the limit type you wish to apply. Enter your preferred amount in BDT (Bangladeshi Taka, ৳) and confirm. The limit will activate immediately. A confirmation will be sent to your registered email address.
Reducing a limit takes effect immediately — you can always tighten your controls without delay. Increasing or removing a limit is subject to a mandatory 48-hour cooling-off period. This delay is intentional: it gives you time to reflect before your spending ceiling rises, helping to prevent impulsive decisions made during a losing streak.
Tip for Bangladesh players: If you deposit via bKash or Nagad, you can also set limits at the wallet level within those apps for an additional layer of protection. beejee's in-account limits and your mobile wallet limits work independently — the more restrictive limit will always apply.
04 Time-Out and Cool-Off Tools
Sometimes you need a break without making a permanent decision. beejee's time-out and cool-off features give you that breathing room — a temporary pause on gameplay that keeps your account intact so you can return when you are ready.
Reality Check Reminders
Receive a pop-up reminder every 30, 60, or 90 minutes while you are actively playing. The reminder shows your total session duration, total amount wagered, and net result for the session. You can choose to continue or end your session at each check-in point.
24-Hour Cool-Off
Take a full 24-hour break from all gameplay without closing your account. Your account remains accessible for withdrawals only. At the end of 24 hours, gameplay access is automatically restored unless you extend or escalate to a self-exclusion.
7-Day or 30-Day Break
For a more substantial pause, choose a 7-day or 30-day cool-off. During this period, all deposit and gameplay functions are disabled. You can still log in to check your balance and process any pending withdrawal. The break cannot be cancelled early.
Session Duration Cap
Set a hard limit on how long a single play session can last. When your session reaches the time cap, an alert appears and you are logged out automatically after a 60-second countdown. This cap resets at midnight Bangladesh Standard Time each day.
All time-out and cool-off requests submitted via the Responsible Gaming section of your account settings are processed instantly. If you need assistance activating any of these tools, contact [email protected] and the team will apply the restriction to your account directly.
05 Self-Exclusion
Self-exclusion is the strongest responsible gaming tool available at beejee. When you self-exclude, your account is locked from all gameplay, deposits, and bonus claims for the duration you choose. It is designed for players who recognise that they need a firm, enforced break rather than a voluntary one.
Self-Exclusion Periods
- 6 months — suitable for players who want a meaningful break and intend to return to recreational play afterwards
- 1 year — recommended where gambling has begun to cause financial or personal difficulties
- 5 years — for players experiencing significant harm from gambling behaviour
- Permanent / Lifetime — irreversible closure of the account; recommended where gambling has caused serious harm
Self-exclusion cannot be reversed early. Once activated, the exclusion period runs to its full term. A 6-month exclusion cannot be lifted at month 3 even if you change your mind. This is a deliberate design choice — the whole point of self-exclusion is to remove the option of impulsive reversal. After a non-permanent exclusion ends, a mandatory 7-day review period applies before gameplay access is restored.
How to Self-Exclude
Go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred exclusion period, and confirm your decision. You will receive an email confirmation immediately. If you need help activating self-exclusion or are in a distressed state and want it applied urgently, email [email protected] with the subject line "Self-Exclusion Request" and we will action it within 30 minutes.
What Happens to Your Balance
Any funds remaining in your beejee account at the time of self-exclusion can be withdrawn. Submit a withdrawal request before or immediately after activating self-exclusion. Withdrawals to your registered bKash, Nagad, or bank account will be processed within the standard timeframe. After the balance is cleared, all financial access to the account is locked for the duration of the exclusion.
Bonuses and promotions: All active bonus balances are forfeited upon self-exclusion. beejee will not send promotional marketing communications to self-excluded players for the duration of their exclusion period. If you continue to receive marketing emails after self-excluding, contact [email protected] immediately so we can correct the issue.
06 Protecting Minors
beejee takes the protection of minors extremely seriously. No person under the age of 18 is permitted to register, deposit, or play on the beejee platform under any circumstances. We invest in technology and process controls to make this boundary as robust as possible.
Parental Controls
If you share a household with minors and use beejee on a shared device, we strongly recommend the following measures to prevent underage access:
- Enable two-factor authentication (OTP via your registered mobile number) so that logging in to beejee requires physical access to your phone
- Never save your beejee password in a shared browser's password manager
- Log out of your beejee account every time you finish a session on a shared device
- Use device-level parental control software to restrict access to gambling-related websites for underage household members
- Keep your beejee account's registered mobile number private and ensure it is not accessible to minors
Third-Party Parental Control Software
Several reputable parental control applications allow guardians to block access to gambling websites across all devices connected to a home network or on individual devices. These tools work independently of beejee and provide an additional layer of protection for households with children. We encourage parents and guardians to explore these options as a supplement to the account-level security measures described above.
Report underage access immediately. If you suspect a minor has accessed or registered a beejee account, contact us at [email protected] with the subject line "Underage Account Report". We will suspend the account within 24 hours and conduct a full investigation.
07 Getting Help and Support
Acknowledging that gambling has become a problem is a significant and courageous step. beejee's player welfare team is available around the clock to provide confidential, non-judgmental support and to help you access the tools you need to regain control.
Contact beejee Welfare Support
For all responsible gaming queries, limit requests, cool-off activations, and self-exclusion requests, contact our dedicated welfare team:
Email: [email protected]
Subject line: "Responsible Gaming Support" or "Self-Exclusion Request"
Response time: Within 2 hours during peak hours; within 6 hours overnight
Availability: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
What to Expect When You Reach Out
When you contact beejee's welfare team, you will be connected with a trained support agent who will listen to your situation, explain the tools available to you, and apply any requested restrictions to your account immediately. All interactions with the welfare team are treated as strictly confidential and are not shared with other departments.
If you simply want to set a limit or cool-off and do not wish to speak with anyone, you can do so entirely through your account's Responsible Gaming settings without any human interaction. The support team is there if you want it — but it is never obligatory.
Talking to Someone Outside beejee
beejee strongly encourages players who are struggling with gambling-related harm to seek professional support beyond our platform. Speaking with a counsellor, a trusted family member, or a community support network can make a meaningful difference. General mental health and behavioural support services are available across Bangladesh in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities. If gambling is affecting your financial stability or personal relationships, reaching out for help early is always the right decision.
Financial difficulty: If gambling has led to financial hardship, stop depositing immediately and contact beejee support to withdraw your remaining balance and activate a self-exclusion. Do not chase losses — chasing is the single most common pathway to serious financial harm in gambling.
08 Our Commitment to Safe Play
Responsible gaming is not a legal checkbox for beejee — it is a core part of how we operate. A player who is gambling in a healthy, controlled, and enjoyable way is a player we are proud to serve. A player who is struggling deserves our immediate support, not our continued business.
beejee monitors platform-wide gameplay data for behavioural patterns associated with problem gambling. Where our systems flag unusual patterns — such as a sudden sharp increase in deposit frequency, extended late-night sessions, or rapid stake escalation — our welfare team may proactively reach out to the affected player to check in. This outreach is always confidential and constructive, never punitive.
We do not offer bonuses or promotions specifically designed to encourage players to exceed their own stated spending intentions. Our promotional communications respect player-set limits: a player who has set a ৳5,000 weekly deposit limit will not receive a promotional email encouraging them to deposit ৳10,000 for a bonus.
beejee regularly reviews its responsible gaming policies, tools, and procedures to reflect evolving best practice in player welfare. This page is updated whenever material changes are made. If you have suggestions for how beejee can improve its responsible gaming offering, please share them with us at [email protected].
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Log in to your beejee account to set deposit limits, activate a cool-off, or review your session history. If you have questions, our FAQ and support team are here to help.