beejee Privacy Policy
At beejee, your personal data belongs to you. This Privacy Policy explains in plain, formal English exactly what information we collect, why we collect it, how we use and protect it, and what rights you have over your own data as a player on our Bangladesh platform.
End-to-End Encryption
All data transmitted between your device and the beejee platform is protected by TLS 1.3 encryption. Sensitive fields such as payment details and identity documents are encrypted both in transit and at rest using industry-standard AES-256.
No Data Selling
beejee does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances. Your information is used solely to operate your account, process transactions, and improve our platform services for players across Bangladesh.
Minimal Data Principle
beejee collects only the data that is strictly necessary for account operation, identity verification, payment processing, and legal compliance. We do not collect data speculatively or retain it beyond the periods set out in this policy.
Player Control
You have the right to access, correct, export, and request deletion of your personal data at any time. Our support team at [email protected] will respond to all data subject requests within 30 days of receipt.
KYC and AML Compliance
Identity verification data collected during the KYC process is held securely and used exclusively for age verification, fraud prevention, and anti-money laundering (AML) obligations. It is never used for marketing purposes.
Marketing Opt-Out
All marketing communications from beejee are opt-in. You may withdraw consent for promotional emails and SMS at any time via your account settings or by contacting [email protected]. Transactional notifications (deposit confirmations, security alerts) cannot be disabled as they are essential to account operation.
01 Data We Collect
beejee collects personal data from you in several ways: directly when you register and use your account, automatically through your use of the Platform, and in some cases from third-party identity verification providers. The following table summarises the categories of data we collect and the primary reason for collecting each category.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID number, passport number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, Bangladesh mobile number, city of residence | Account communication, OTP authentication, support |
| Financial Data | bKash / Nagad / Rocket wallet number, bank account details, transaction history | Deposit and withdrawal processing, AML monitoring |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bet history, session duration | Responsible gaming monitoring, product improvement |
| Communications Data | Support chat transcripts, emails sent to [email protected] | Dispute resolution, quality assurance, regulatory audit trail |
| Document Data | Scanned copies of NID, passport, or proof-of-address documents | KYC identity verification and withdrawal processing |
Data You Provide Directly
When you register an account with beejee, you provide your name, date of birth, email address, and Bangladesh mobile number. When you submit a KYC verification request, you upload identity documents. When you contact our support team, you provide the content of that communication. We record all of this data accurately as you supply it.
Data Collected Automatically
When you access the beejee Platform, our servers automatically record your IP address, the type of device and browser you are using, the pages you visit, and the duration of your session. This data is collected via server logs and, where applicable, first-party tracking technologies described in the Cookies section of this policy. We do not use third-party advertising trackers on the beejee Platform.
Special category data: beejee does not intentionally collect special category personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity document photographs are required for KYC verification. Such photographs are used solely for identity matching and are not processed for any other purpose.
02 How We Use Your Data
beejee processes your personal data only where we have a lawful basis for doing so. The lawful bases we rely upon are: (a) the performance of a contract with you (operating your player account); (b) compliance with a legal obligation (KYC, AML, responsible gaming); (c) our legitimate interests (fraud prevention, platform security, product improvement); and (d) your explicit consent (marketing communications). We process your data for the following purposes:
- Account Management: Creating, maintaining, and operating your beejee player account, including processing login, password resets, and account settings changes.
- Transaction Processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladesh banks. Maintaining an accurate record of all financial transactions associated with your account.
- Identity Verification: Conducting KYC checks to confirm your age (18+), identity, and payment instrument ownership prior to the processing of your first withdrawal or upon suspicion of fraudulent activity.
- Fraud and AML Prevention: Monitoring account activity for patterns consistent with money laundering, bonus abuse, multi-accounting, or other prohibited conduct as defined in the beejee Terms & Conditions.
- Responsible Gaming: Using your gameplay and deposit history to monitor for behavioural indicators of problem gambling, to apply player-set limits, and to fulfil our obligations under our Responsible Gaming Policy.
- Customer Support: Responding to support queries, resolving disputes, and maintaining a record of communications for audit purposes.
- Platform Improvement: Analysing anonymised or aggregated usage data to improve the functionality, performance, and content of the beejee Platform.
- Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive them. You may opt out at any time.
- Legal Compliance: Retaining records as required by applicable financial, gaming, and data protection regulations.
Automated decision-making: beejee uses automated systems for fraud detection and responsible gaming monitoring. Where an automated decision significantly affects your account (such as a temporary restriction or a request for additional KYC documentation), you have the right to request human review of that decision. Contact [email protected] to exercise this right.
03 Data Sharing and Disclosure
beejee does not sell your personal data to any third party. We share your data only in the limited circumstances set out below, and only to the extent necessary for the stated purpose.
Service Providers
We engage third-party service providers who process data on our behalf under strict contractual data processing agreements. These providers include identity verification services, payment processors (bKash, Nagad, Rocket, Upay, and partner banks), cloud hosting providers, and customer support platform operators. All service providers are required to maintain the confidentiality and security of your data and are prohibited from using it for any purpose other than delivering the contracted service to beejee.
Game Software Providers
Casino and sports betting software on the beejee Platform is supplied by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive anonymised session data (such as game round outcomes) to support game integrity verification. They do not receive your identity data or payment details.
Legal and Regulatory Disclosure
beejee may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid court order, or a lawful regulatory request. We will notify you of any such disclosure where we are legally permitted to do so. We also share data with financial intelligence units where we are legally obligated to file suspicious transaction reports under applicable AML regulations.
Business Transfers
In the event that beejee undergoes a merger, acquisition, or sale of all or part of its business assets, player personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and of any change to the data controller's identity before the transfer takes effect. The acquiring entity will be bound by the data protection obligations set out in this Privacy Policy.
No international transfers without safeguards: Where any data processing by a service provider involves transferring your personal data outside of Bangladesh, beejee ensures that appropriate contractual safeguards are in place to protect your data to the standard described in this Privacy Policy.
04 Cookies and Tracking
beejee uses a limited set of first-party cookies and similar technologies to operate the Platform securely and effectively. We do not use third-party advertising cookies or cross-site tracking technologies.
Types of Cookies We Use
- Essential Cookies: Required for the Platform to function. These include session authentication tokens that keep you securely logged in, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
- Functional Cookies: Remember your preferences such as language settings, display options, and last-used payment method to improve your experience across sessions.
- Analytics Cookies: Anonymised, first-party analytics cookies that help us understand aggregate usage patterns such as most-visited pages, average session length, and device type distribution. This data is never linked to your individual identity.
- Security Cookies: Used by our fraud detection system to identify unusual access patterns, such as a login from an unexpected geographic location or device.
Managing Cookies
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional cookies may degrade your experience on the Platform, and disabling security cookies may trigger additional identity verification steps when you log in. Disabling essential cookies will prevent you from logging in to your beejee account.
No advertising networks: beejee does not use cookies from Facebook, Google Ads, TikTok, or any other advertising network on any page of the Platform. Our analytics are first-party only. We do not build advertising profiles from your browsing behaviour.
05 Data Retention
beejee retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to mandatory legal retention obligations. The following retention periods apply:
| Data Type | Retention Period | Legal Basis for Retention |
|---|---|---|
| Account and identity data | For the lifetime of the account + 5 years after closure | AML and financial record-keeping obligations |
| Transaction records | 7 years from transaction date | Financial audit and AML regulatory requirements |
| KYC documents | 5 years after account closure | AML compliance and dispute resolution |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Session and technical logs | 13 months from session date | Security monitoring and fraud investigation |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of lawful marketing basis |
Following the expiry of the applicable retention period, your data will be securely deleted or irreversibly anonymised. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and product improvement purposes.
06 Data Security
beejee implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes the following controls:
- Transport Layer Security (TLS 1.3): All data in transit between your browser or mobile device and the beejee Platform is encrypted using TLS 1.3.
- Data Encryption at Rest: Sensitive data fields, including payment details and identity document scans, are encrypted at rest using AES-256.
- Access Controls: Access to personal data within beejee's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Two-Factor Authentication: OTP-based two-factor authentication is available for all player accounts and is required for high-value withdrawal requests.
- Penetration Testing: beejee's Platform undergoes regular security assessments and penetration testing by qualified security professionals.
- Incident Response: beejee maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and any relevant regulatory authorities within the timeframes required by applicable law.
Your role in security: Platform security is a shared responsibility. You should use a strong, unique password for your beejee account, enable OTP verification, and never share your login credentials with any other person. If you suspect your account has been compromised, contact [email protected] immediately.
While beejee takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You acknowledge and accept the inherent risks of transmitting data over the internet. beejee cannot be held responsible for unauthorised access to your data resulting from your failure to secure your own login credentials.
07 Your Privacy Rights
As a beejee player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Subject Request" and your registered account email address. We will acknowledge your request within two (2) business days and respond in full within 30 days.
Marketing Opt-Out
You may withdraw your consent to receive marketing communications from beejee at any time by updating your notification preferences in Account Settings, or by sending an opt-out request to [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any marketing communications sent before your opt-out request was received.
Complaints
If you are dissatisfied with how beejee has handled your personal data or responded to a data subject request, you have the right to raise a formal complaint. In the first instance, please contact us directly at [email protected] so we have the opportunity to resolve your concern. If you remain dissatisfied following our response, you may escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
08 Policy Updates and Contact
beejee reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the services we offer. The "Last updated" date shown at the top of this page indicates when the most recent revision was made.
Where a revision to this policy materially changes how we use your personal data, we will notify you by email to your registered address at least 14 days before the change takes effect, giving you the opportunity to review the updated policy and, where applicable, withdraw consent for any new processing activities. For minor or clarificatory changes, the updated policy will simply be published on this page without direct notification.
Your continued use of the beejee Platform after a revised Privacy Policy has come into effect constitutes your acknowledgement of the updated terms. If you do not accept the revised policy, you should close your account before the effective date of the change and withdraw any remaining balance. Account closure requests can be submitted to [email protected].
Data Controller Contact Details
For all privacy-related queries, data subject requests, or concerns about how beejee handles your personal data, please contact our support team using the following details:
Data queries: [email protected]
Subject line: "Data Subject Request" or "Privacy Query"
Response time: Acknowledgement within 2 business days; full response within 30 days
Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
This Privacy Policy applies exclusively to data processed by beejee through the beejee.net Platform. It does not apply to any third-party websites, services, or platforms that may be referenced on the Platform. beejee accepts no responsibility for the privacy practices of third-party game software providers or payment processors beyond the contractual obligations described in Section 3 of this policy.
Questions About Your Privacy?
Our support team is available 24/7 to answer data protection queries. You can also read our full Terms & Conditions, review our Responsible Gaming policy, or explore the beejee Platform.